How ordering works
Last updated: November 5, 2026
1. Quote
We build to the specs you provide. Send a CAD or 3D file (lowest cost), the physical part, or photos with measurements through the quote form, or text photos to our number. You get a fixed price, the material we recommend and why, and a ship date, within 1 business day. Quotes are valid for 30 days.
2. Approval and payment
| Order size | Terms |
|---|---|
| Under $250 | Paid in full at approval |
| $250 and up | 50% deposit at approval, balance at delivery |
| Business accounts | Net 15 after three completed orders |
We take card, ACH, and checks from established accounts. Work starts when the deposit lands.
3. Build and delivery
Every quote states its delivery tier and exact ship date in writing, before you pay. The clock starts when payment clears.
| Tier | Ships within | Applies to |
|---|---|---|
| Stock Build | 3–5 business days | Parts in the materials and colors we keep on the shelf |
| Special Build | 7 business days | Materials we order for your job, multicolor parts, custom colors, oversized work, or anything we can't confirm is stock |
If there's any doubt about which tier applies, we quote it as Special Build, so the date on your quote is one we can hit. Local hand-off in Macomb County by appointment, or shipped anywhere in the US at cost.
Fit-check prototypes
Not sure it will fit? Order a fit-check prototype first: your part's exact geometry, printed hollow in stock material, for testing dimensions and clearance in place. From $40, flat $40 for anything inside a 6 × 6 × 6 inch envelope, larger parts quoted from there. It ships as a Stock Build, and the price is credited toward your production order. Prototypes are designed to break: they confirm dimensions and clearance only, are never a functional equivalent, and must not be installed or put in service.
Changes and cancellations
Before production starts: change or cancel freely. After production starts: material and time spent are billed; anything not yet built is not. Custom work that's already built can't be cancelled, but the fit guarantee still applies.