Frequently asked questions
Last updated: November 5, 2026
How fast is “fast”?
Quotes go out within 1 business day of getting your file, part, or photos. Stock Build parts, in materials and colors we keep on the shelf, ship in 3–5 business days from payment. Special Build parts, meaning materials we order for your job, multicolor parts, or oversized work, ship within 7 business days. Your quote states the tier and the date before you pay.
Do I need a CAD file?
No, but it's the lowest-cost route. We build to specs you provide, in any of three forms: a CAD or 3D file (STEP, STL, 3MF) or dimensioned drawing, the physical part, or photos with measurements. We don't design parts from scratch without engineering information from you. Photos work well for simpler parts; if the specs are loose, we'll recommend a fit-check prototype first.
Is 3D-printed strong enough to replace my part?
For most non-structural parts, yes, and often tougher than the brittle original. We match the material to the job: outdoor-rated ASA for pool and weather duty, tough PETG for everyday parts and drawers, and carbon-fiber nylon (PAHT-CF) for fixtures. If a part shouldn't be made this way, we tell you and say why.
Will it look 3D printed?
Up close, you can see fine layer lines on most printed parts. Functional parts come with clean, consistent finishes as standard. If looks matter, ask about sanding and finishing on your quote.
What does it cost?
Custom means quoted, but as a guide: pool replacement parts commonly run a fraction of replacing the whole assembly, fixture work is typically well under the machined-aluminum quote, and drawer organizers are priced per drawer. Every quote is fixed price before we start.
Can I test the fit before ordering the real part?
Yes. A fit-check prototype is your part's exact geometry, printed hollow in low-cost material, for checking dimensions and clearance in place. Prototypes are designed to break and are never a functional equivalent, so don't install or load them. From $40, ships in 3–5 business days, and the price is credited toward your production order. See Ordering.
What materials can you make parts in?
On the shelf: PAHT-CF (carbon-fiber nylon), ASA, PETG, TPU, and PLA. These ship as Stock Build in 3–5 business days. ABS, polycarbonate, PCTG, other carbon-fiber blends, and multicolor parts (up to 7 colors) are ordered for your job and ship as Special Build in 7 business days. The full list is on the home page.
What about food contact and dishwashers?
Drawer organizers are made to hold clean, dry utensils and tools. They aren't intended for direct food contact or food storage, and they are hand-wash only; they don't go in the dishwasher.
Can you copy a patented or branded part?
We make replacement parts to restore your own equipment and custom parts you have rights to. We don't knowingly reproduce another company's protected product for resale.
Do you work with businesses on repeat orders?
Yes. Businesses get account terms after three completed orders. See Ordering.
Where are you, and can I pick up?
We're based in Macomb County, Michigan. Local hand-off is available by appointment, and we ship anywhere in the US.
What if the part doesn't fit?
If it doesn't match the agreed spec, we remake it free or refund you. That's the guarantee, in writing, in Warranty.